At Kansas Earth and Sky Candle Co, we take immense pride in creating high-quality, handcrafted natural soy wax candles that are both phthalate and preservative free. Our commitment to using the finest ingredients and crafting each candle with care is unwavering. However, we want to ensure that our valued customers are well-informed about certain natural characteristics of soy wax candles that may be observed in their products. Please read the following disclaimer:
1. Color Variations:
Soy wax is a natural material that can exhibit variations in color from batch to batch and even within the same batch. These color differences are influenced by factors such as the soybean crop, the presence of natural additives, and the specific fragrance oils used. Rest assured that any color variations do not compromise the quality or performance of our candles. We believe that these natural differences add to the uniqueness and charm of each candle.
2. Wet Spots:
Wet spots, also known as "frosting," may appear on the surface of soy wax candles. These are crystalline formations that occur when the wax cools and solidifies. Wet spots are a natural occurrence in soy wax and can manifest as white or translucent spots on the glass or container. In fact, some color variations, can be a sign of natural ingredients of our soy wax candles. While we take measures to minimize wet spots during production, they may still appear as the candle cools.
Please Note:
Performance Unaffected: The presence of color variations or wet spots does not affect the performance, burn time, or fragrance of our candles. They are purely aesthetic and do not impact the candle's ability to provide a delightful and aromatic experience.
Unique and Handcrafted: Each of our candles is hand-poured and unique. The variations you may observe are a testament to the individual craftsmanship and natural ingredients used in their creation.
Quality Assurance: We remain committed to delivering candles of the highest quality. If you have any concerns about the appearance or performance of your candle, please do not hesitate to contact our customer support team. We are here to assist you and ensure your complete satisfaction.
At Kansas Earth and Sky Candle Co we appreciate your understanding of these natural characteristics and your support for our eco-friendly and preservative free candle products. We are dedicated to providing you with an exceptional candle experience, and we hope you enjoy the warm and inviting ambiance that our candles bring to your home.
Thank you for choosing Kansas Earth and Sky Candle Co
Sincerely,
Jennie & Scott Andersen, KESCCo